{"id":30229,"date":"2024-06-13T17:06:27","date_gmt":"2024-06-13T15:06:27","guid":{"rendered":"https:\/\/rebotherm.de\/shipping-delivery\/"},"modified":"2024-07-04T17:19:31","modified_gmt":"2024-07-04T15:19:31","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/rebotherm.de\/en\/shipping-delivery\/","title":{"rendered":"Shipping &amp; delivery"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;199deg&#8221; background_color_gradient_stops=&#8221;#009ddf 0%|#0c71c3 100%&#8221; custom_padding=&#8221;20px||20px|||&#8221; bottom_divider_style=&#8221;asymmetric4&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;40px&#8221; bottom_divider_height_tablet=&#8221;40px&#8221; bottom_divider_height_phone=&#8221;20px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;20px|15px|28px|15px|false|false&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.25.2&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;||-9px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; header_text_color=&#8221;#FFFFFF&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 style=\"text-align: center;\">Shipping &amp; Deliveries<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.24.2&#8243; background_color=&#8221;#FFFFFF&#8221; overflow-x=&#8221;hidden&#8221; overflow-y=&#8221;hidden&#8221; custom_margin=&#8221;-1px||||false|false&#8221; custom_padding=&#8221;21px||||false|false&#8221; top_divider_color=&#8221;#F5F5F5&#8243; top_divider_height=&#8221;40px&#8221; top_divider_height_tablet=&#8221;40px&#8221; top_divider_height_phone=&#8221;20px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; bottom_divider_color=&#8221;#ffffff&#8221; bottom_divider_height=&#8221;50vw&#8221; bottom_divider_flip=&#8221;horizontal&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;kontakt&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;88%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;88%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;14px||13px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.5em&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">We basically offer you two options for shipping. For smaller deliveries we use DHL. For larger deliveries we use the forwarding service <a href=\"https:\/\/cargoboard.com\/de\" target=\"_blank\" rel=\"noopener\">cargoboard<\/a>. On this page you will find all relevant information on all types of deliveries you will receive from us.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_4,1_4&#8243; module_id=&#8221;kontakt&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;88%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;88%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;14px||13px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;24px&#8221; text_line_height=&#8221;1.2em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Option 1: Shipping with DHL<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>For smaller deliveries, we use DHL to ship your goods. Shipping via DHL costs a flat rate of \u20ac8.49 for all orders that can be sent as a parcel. However, if your ordered product is considered bulky goods due to its dimensions, the price increases to a flat rate of 28\u20ac for bulky goods transportation via DHL (e.g. for the <a href=\"https:\/\/rebotherm.de\/en\/interior-insulation\/\">Superwall<\/a>). The shipping time is usually 3-5 working days.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/rebotherm.de\/wp-content\/uploads\/2024\/06\/DHL-Versandmethode-rebotherm-shop.png&#8221; alt=&#8221;DHL as shipping method from rebotherm&#8221; title_text=&#8221;DHL-shipping-method-rebotherm-shop&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;50px||||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; module_id=&#8221;kontakt&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;88%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;88%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;14px||13px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;24px&#8221; text_line_height=&#8221;1.2em&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Option 2: Shipping by forwarding agent (cargoboard)<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If your ordered goods require shipping by a forwarding agent, the costs for this are a flat rate of \u20ac98.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Shipping procedure<br \/><span style=\"font-weight: 400;\">Items that are considered bulky goods due to their size or weight are shipped by the forwarding company <\/span><a href=\"https:\/\/cargoboard.com\/de\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">Cargoboard<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> to your desired destination. The delivery time for shipping depends on the delivery location.<\/p>\n<p>The process at a glance:<\/span><\/strong><\/p>\n<ol>\n<li> <span style=\"font-weight: 400;\"> After you have placed your order, the collection order is sent to the forwarding agent <\/span><a href=\"https:\/\/cargoboard.com\/de\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">Cargoboard<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> and the goods are collected.<\/span><span style=\"font-weight: 400;\"><\/p>\n<p><\/span><\/li>\n<li><span style=\"font-weight: 400;\">  You will receive a tracking number from Cargoboard and can easily track your shipment.  <\/span><span style=\"font-weight: 400;\">\n<p><\/span><\/li>\n<li><span style=\"font-weight: 400;\">  After arrival in the destination region, Cargoboard will inform you of the delivery date by e-mail in good time.<\/span><\/li>\n<\/ol>\n<p><strong><span style=\"font-weight: 400;\"><\/span><br \/><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/rebotherm.de\/wp-content\/uploads\/2024\/06\/versanddauer-speditionsversand-mit-cargoboard.png&#8221; alt=&#8221;Shipping time Sepdition shipping with Cargoboard&#8221; title_text=&#8221;shipping-duration-forwarding-shipping-with-cargoboard&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row module_id=&#8221;kontakt&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;88%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;88%&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;14px||13px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;24px&#8221; text_line_height=&#8221;1.2em&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Frequently asked questions about shipping with cargoboard<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Is there a shipment tracking system?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">To access Cargoboard&#8217;s shipment tracking, simply visit the page <\/span><a href=\"https:\/\/my.cargoboard.com\/de\/tracking\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">https:\/\/my.cargoboard.com\/de\/tracking<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. After entering the zip code and consignment number, you can view the status of your consignment here. You will receive the consignment number by e-mail; we will also be happy to provide you with this on request.<\/span><\/p>\n<p><strong>What can I do if I am not at home when the delivery is made?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">It is possible to grant Cargoboard a parking permit. If required, this additional service can be booked through us. You as the recipient can also use this service at the  <\/span><a href=\"https:\/\/cargoboard.com\/de\/kontakt\/kundenservice\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">Cargoboard Service Team<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> add.<\/span><\/p>\n<p><strong>Can I arrange the delivery date by telephone?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Yes, Cargoboard offers the option of arranging the delivery date by telephone. However, this service is only available if it has been booked with Cargoboard. If not, the service can also be booked through us at a later date. This additional booking should be reported at least one day before delivery.<\/span><\/p>\n<p><strong>I have a question about the shipment, who can I contact?  <\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Simply use the live chat on the <\/span><a href=\"https:\/\/cargoboard.com\/de\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">website<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> &#8211; Alternatively, the Cargoboard service is also available by e-mail (service@cargoboard.com) and by <\/span><a href=\"https:\/\/cargoboard.com\/de\/kontakt\/kundenservice\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">telephone<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\"> reachable.<\/span><\/p>\n<p><strong>Is delivery free kerbside?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Delivery is free kerbside as standard. This means that delivery is made to the desired address, but only to the kerbside.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; DeliveriesWe basically offer you two options for shipping. For smaller deliveries we use DHL. For larger deliveries we use the forwarding service cargoboard. On this page you will find all relevant information on all types of deliveries you will receive from us.Option 1: Shipping with DHLFor smaller deliveries, we use DHL to ship your goods. Shipping via DHL costs a flat rate of \u20ac8.49 for all orders that can be sent as a parcel. However, if your ordered product is considered bulky goods due to its dimensions, the price increases to a flat rate of 28\u20ac for bulky goods transportation via DHL (e.g. for the Superwall). The shipping time is usually 3-5 working days.Option 2: Shipping by forwarding agent (cargoboard)If your ordered goods require shipping by a forwarding agent, the costs for this are a flat rate of \u20ac98.Shipping procedureItems that are considered bulky goods due to their size or weight are shipped by the forwarding company Cargoboard to your desired destination. The delivery time for shipping depends on the delivery location. The process at a glance: After you have placed your order, the collection order is sent to the forwarding agent Cargoboard and the goods are collected. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-30229","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/pages\/30229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/comments?post=30229"}],"version-history":[{"count":0,"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/pages\/30229\/revisions"}],"wp:attachment":[{"href":"https:\/\/rebotherm.de\/en\/wp-json\/wp\/v2\/media?parent=30229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}